terms & conditions

Flame Energy: Terms & Conditions

In these terms and conditions Flame Energy Ltd company registered number 12025193 whose registered office is White House, Wollaton Street, Nottingham, United Kingdom, NG1 5GF is referred to as Flame Energy.

The customer of Flame Energy is referred to as the Customer.

1.0 Definitions 

“Agreement”: the contractual relationship between Flame Energy and the Customer as set out in these terms and conditions and Letter of Authority.

“Breach Fee”: payment due from the Customer to Flame Energy in the event of a Customer Breach.
“Commencement Date”: has the meaning given in clause 1.

“Commission Payment”: the payment Flame Energy is entitled to receive from the Supplier as result of the Customer entering into the Contract.

“Confidential Information”: means such information as one party may provide to the other as part of or in relation to this Agreement.
“Customer Breach”: any act or omission of the Customer that represents a breach of the terms of this Agreement by the Customer.

“Contract”: the contract entered into by you (or by us on your behalf) with the Supplier for the supply of energy and as part of the Services and any extensions to this Agreement.

“Customer Obligations”: as set out in clause 2.

“Data Protection Legislation”: all relevant data protection and privacy legislation in force from time to time in England and Wales a non exhaustive list of which includes the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

“Letter of Authority”: such letters of authority being as the Customer may sign from time to time.
“Services”: the services that we will provide to you including presenting you with details of a proposed supply contract(s) from one (or a number) of Suppliers from our portfolio of suppliers for you to choose to accept and as set out in the Letter(s) of Authority.

“Supplier”: the supplier that you chose to enter into a Contract with.“Working Day”: Monday to Friday other than a public holiday in England.

2.0 Supply Of Services

2.1 Contracts relating to Skips and/or Bag service 

The Customer agrees that:
(i) the Letter(s) of Authority constitutes a request by the Customer to purchase Servicesin accordance with these conditions.  This Agreement shall come into existence (Commencement Date) when the Letter(s) of Authority signed by the Customer is received by Flame Energy;
(ii) in return for it requesting Flame Energy to provide the Services Flame Energy shall do so and shall supply the Services to the Customer as per this Agreement; and
(iii) Flame Energy is not a price comparison service. Although Flame Energy works with many suppliers of energyit does not have access to every such supplier.

Flame Energy does not guarantee that it will arrange what a third party may claim is the cheapest supply available.  Flame Energy considers a number of factors when assessing which suppliers and which supply contracts are best suited to the Customer.

Flame Energy will seek the option(s) that in its opinion is/are best suited to the Customer with price of the supply being just one of the factors to consider.

  1. CUSTOMER’S OBLIGATIONS The Customer agrees:
    (i) to co-operate with Flame Energy in all matters relating to the Services and not in any way through acts or omissions hinder, prevent or delay the provision of the Services;
    (ii) to comply at all times promptly and completely with both this Agreement and any terms and conditions of the relevant Supplier relating to the Contract;          
    (iii) to provide such information, data or documents as Flame Energy may request from time to time;

(vi) to ensure that all information and documents provided to Flame Energy is complete, up to date and accurate at all times;

(v) to provide such assistance as Flame Energy may reasonably require from time to time in relation to the Services(vi) to immediately inform Flame Energy in the event there is any change in the Customer’s circumstances which may affect the provision of the Services;
(vii) to comply with the provisions of the Bribery Act 2010 and any other applicable legislation; and

(viii) not at any time to have entered into or enter into any other contract (for any reason including due to a change in tenancy or change in occupancy) for the supply of energy (“Other Contract”) for the intended period of the Contract whereby that Other Contract provides energy and/or the Services, whether in whole or in part, to be provided under the Contract.

3.0 Customer’s Breach of the Agreement: Suspension and Termination

The Customer’s attention is drawn to this clause: the consequences of the Customer breaching this agreement

Without affecting any other right or remedy available to it Flame Energy may as it sees fit terminate or suspend the Agreement with immediate effect by giving written notice to the Customer if:

(i) the Customer commits a material breach of any term of the Agreement and (if such a breach is remediable) fails to remedy that breach to Flame Energy’ satisfaction within fourteen days of the Customer being notified in writing to do so;
(ii) the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), is subject to a winding up process (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), has a receiver appointed to any of its assets or ceasing to carry on business; or
(iii) the Customer suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business. 

In the event of such termination or suspension Flame Energy is relieved of all its obligations under the Agreement.

Further in the event of:

  • termination (that may conclude suspension); or

(ii)        any breach of a Customer Obligation for whatever reason

the Customer will on receipt of demand pay to Flame Energy the Breach Fee.  The Breach Fee shall be a payment of whichever is higher either: 

(i) representing the Commission Payment (or such balance of the Commission Payment yet to be paid to Flame Energy) which Flame Energy would have received from the Supplier but is not received due to the Customer Breach; or

(ii) a fixed amount of £750.

VAT is due to be paid on a Breach Fee.

The Customer agrees that the Breach Fee is due to be paid within seven days of receiving demand for the same and that it enjoys no right of set off, defence, counter claim or other reason to withhold or delay payment.

The Customer agrees that the Breach Fee, whether fixed or Commission based, represents the reimbursement of loss suffered by Flame Energy resulting from the Customer Breach.  It does not represent an unfair gain or windfall on the part of Flame Energy that is in the nature of or is capable of falling within the definition of a penalty.

The Commission Payment for the purposes of this clause is calculated on the basis of the consumption as set out in the Contract or related documents. 

The Breach Fee is due to be paid as per this clause irrespective of any date or dates the Supplier may have been due to make the Commission Payment to Flame Energy.

3.2 We may at our sole discretion perform the Services ourselves or through a nominated service provider.

4.0 Change of Tenancy

The Customer’s attention is drawn to this clause: the requirement to notify Flame Energy of a change of tenancy in the event of a change of tenancy (as defined) and the consequences of failing to do so

Where a Customer enters into a contract through Flame Energy but vacates the relevant premises either before the supply of energy commences or during the period of supply under that Contract the Contract will terminate. This is called a “change of tenancy” or “COT”.

A COT involves either (i) a party not connected to or associated with the Customer taking over the premises (a party is connected to the Customer if it falls within the definition set out in sections 1122 and 1123 Corporation Tax Act 2010) or (ii) the premises becoming vacant for a minimum period of three months following the Customer’s departure.

Flame Energy’s fees are adjusted by supplier if a COT occurs. Its therefore important that Flame Energy receives from the Customer at least fourteen Working Days before the date of vacating the premises written confirmation of the change together with evidence of the COT satisfactory to Flame Energy, this may include (a non exhaustive list by way of example only) a land sale contract/TR1,assignment of a lease or surrender certified by the Customer’s solicitor.

The written notice from the Customer must include a letter from the Customer’s solicitor confirming the vacation of the premises is a COT as set out above and provide sufficient detail to enable Flame Energy to satisfy itself as to the nature of the COT.

Failure to so notify Flame Energy in the event of a COT will incur a fee for the loss/reduction in commission the supplier pays Flame Energy. In those circumstances Flame Energy reserves the right to charge the Customer a one off fee of £750 per meter or the total value of Commission Payment Flame Energy would have received in relation to the Contract per meter, whichever is the higher figure.  In calculating the said fee Flame Energy will apply a discount percentage to reflect Commission Payment that has actually been received (subject to a minimum failed Contract fee of £750 per meter).

5.0 Consequences of Termination

Termination or expiry of the Contract shall not affect:

(i) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry; and

(ii) the liability of the Customer to Flame Energy in the event of a Customer Breach.

6.0 Commission Payments to Flame Energy

Taking Care of the Receptacle  

6.1 You must take care of all Receptacle(s) left with you and you are responsible for any damage done to it (unless and to the extent caused by one of our representatives).  

The Customer’s attention is drawn to this clause: the commission payments that will be made to Flame Energy

The Customer agrees and acknowledges the Commission Payment will be due to be made to Flame Energy.  The timing and amount of the Commission Payment varies from Supplier to Supplier. The Commission Payment is included within the price charged per unit of energy in the Contract.  By way of example if the Commission Payment for the supply of energy was 0.5 per unit then the amount payable per unit under the Contract by the Customer would be (i) base price of the unit plus (ii) 0.5p per unit.

Therefore a supply of 40,000 units per year over a two year period would result in total commission payment of £400 for that two year supply.

Should at any time the Customer wish to be provided with more information as to the Commission Payment then it should contact Flame Energy

6.3 You must at all times have insurance policies which fully cover damage to and loss of Receptacles.  Location of the Receptacle(s)  

6.4 When we first deliver the Receptacle(s) we will place it in a safe location (“Agreed location”). You will ensure that the Receptacle(s) are kept in that location at all times. If the Receptacle is not in the agreed location when we come to collect/empty it, then we have no obligation to collect/empty it and we may charge you as if we had collected/emptied it. Our representative may try to contact your Key Contact to establish if the Receptacle can be collected/emptied at that time (if that is possible and practicable in the circumstances) or an alternative time at an additional cost as notified by us to you.  

Access Rights  

6.5 You must ensure that we have all rights of access we require to comply/collect the Receptacles.  6.6 You must provide suitable access to all Sites, a suitable area for siting the Receptacles, which shall not be on the public highway unless otherwise agreed and the relevant Receptacle is a bag or skip. In addition, there should be suitable facilities for turning any of our/supplier(s) vehicles around.  

6.7 The driver of our vehicle may in his absolute discretion refuse delivery of Receptacle(s) and/or to perform Services if he/she believes that access to the Site or turning facilities are unsafe or likely to cause damage to the vehicle or if there is any reason to believe that the proposed area for siting the Receptacle is unsuitable.  

6.8 You are responsible for the safety of all persons (including our employees and agents) whilst on or about the Site(s).  

6.9 You agree that we may collect the Receptacles at the end of the Contract.  

7.0 Limitation of Liability

The Customer’s attention is drawn to this clause: limits to the liability of Flame Energy to the Customer

The Customer acknowledges and agrees that by entering into the Contract the Customer contracts directly with the Supplier and not Flame Energy for the supply.  The Customer therefore further acknowledges that Flame Energy incurs no liability arising from or in connection with the Customer’s obligations and liabilities arising under the Contract.

The Agreement does not seek to avoid Flame Energy’s liability to the Customer where such liability arises from dishonesty on the part of Flame Energy or death or personal injury on the part of the Customer. 

Flame Energy’s total liability (including any principal, interest, costs and charges whatsoever and howsoever arising) to the Customer shall not in any event exceed the amount of the Commission Payment received by Flame Energy.

The Customer acknowledges and agrees that Flame Energy’s representatives, agents and employees shall incur no liability to the Customer by virtue of the Agreement or in relation to it save where such liability is incapable of being excluded by law.

Subject to the above Flame Energy incurs no liability to the Customer that arises under or in connection with this Agreement in respect of:

(i)     loss of profits;
(ii)    loss of sales or business;
(iii)   loss of agreements or contracts;
(iv)   loss of anticipated savings;
(v)    loss of or damage to goodwill; or
(vi)   indirect or consequential loss.

Should the Customer assert liability on the part of Flame Energy then it must notify Flame Energy in writing to that effect:

within six calendar months of the first event said to give rise to such liability coming to the attention of the Customer, its agents or representatives; or

within six calendar months of the first event said to give rise to such liability which ought reasonably to have come to the attention of the Customer.

The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail and provide copies of all relevant documents and information.

In the absence of such timely notification Flame Energy shall have no liability to the Customer.

Flame Energy makes no express warranties and specifically disclaims any implied warranties with respect to the performance of Services to the extent permissible by law.

This clause survives termination of the Agreement.

8.0 Data Protection 

Flame Energy does not anticipate receiving any personal data (as defined in data protection legislation from time to time) from the Customer other than contact details of the relevant personnel who are responsible for dealing with the Agreement.

The Customer agrees that Flame Energy may share such contact details with the Supplier, its agents and representatives.

Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation. 

9.0 Confidentiality

Neither party shall disclose to any third party any Confidential Information in respect of the other at any time acquired in connection with this Agreement and no reference is to be made to this Agreement by either party in any advertising publicity or promotional material without prior written consent of the other party.

10.0 Notices

Any notice given to a party under or in connection with the Agreement shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next Working Day delivery service at its registered office (if a company) or its principal place of business (in any other case).

Any notice shall be deemed to have been received:
(i) if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; and
(ii) if sent by pre-paid first-class post or other next Working Day delivery service, at 9.00 am on the second Working Day after posting or at the time recorded by the delivery service.

11.0 Dispute Resolution

The parties will each use their reasonable efforts to negotiate in good faith and settle any major or material dispute that may arise out of or relate to the Agreement. If any such dispute cannot be settled amicably through ordinary negotiations by the respective representatives the dispute shall be referred to the senior representatives nominated by the Parties who will meet (physically or virtually) in good faith in order to try and resolve the dispute.

If the dispute or difference is not resolved as a result of such meetings either party may (at such meeting or within fourteen days of its conclusion) propose to the other in writing that structured negotiations be entered into with the assistance of a neutral adviser or mediator (the Adviser) before resorting to litigation with costs shared equally.

If the parties fail to reach agreement in the structured negotiations within twenty one days of the Adviser being appointed, either party may then refer any dispute to litigation.

12.0 General Matters

Risk Assessments  

If any term or provision of the Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if the Agreement had been agreed with the invalid, illegal or unenforceable provisions eliminated.

The Agreement constitutes the entire agreement between the parties and supersedes any previous agreement or understanding.  The Agreement may not be varied except in writing between the parties.

No failure or delay by either party in exercising any of its rights under the Agreement shall be deemed to be a waiver of that right, and no waiver by either party of any breach by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

The parties acknowledge and agree that the Agreement shall not establish or constitute any relationship of partnership, joint venture, franchise or agency between the parties and except as otherwise expressly provided or agreed neither party shall have the power to bind the other without the other’s prior written consent.

The Customer agrees not to assign, mortgage, charge, transfer, subcontract, delegate, declare a trust over or deal otherwise with any of its rights and obligations under this Agreement.

The Customer grants Flame Energy a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials and information provided by the Customer to a Supplier in relation to a potential Contract.

Flame Energy will use its reasonable endeavours to deliver the Services in a timely manner but time shall not be of the essence for performance of the Services.

The Customer agrees that Flame Energy does not incur any liability for delay in performing, or failure to perform, any of its obligations as per this Agreement in the event such delay or failure result from partially or entirely events, circumstances or causes beyond Flame Energy’s reasonable control.

Unless it expressly states otherwise this Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.


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Company Registration Number: 12025193. VAT Number: 357 406 000. Registered address: White House, Wollaton Street, Nottingham, NG1 5GF

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